Business leaders need to recognize a new reality: that generative AI is a revolutionary technology with superhuman capabilities. That’s particularly true for agentic AI, which performs multiple rather than single tasks. Embedding agentic AI into business processes will transform organizations and revolutionize productivity. Processes will have to be redesigned from the first principles to maximize performance. AI is already handling basic research for consulting firms and programming for IT companies, and the spread of AI will require a rethinking of people’s role, with humans focusing less on routine tasks and more on governance, process design, management. The successful adoption of AI will be the key to future growth.

There are two kinds of AI: public AI, which uses publicly available data, and private AI, which handles the proprietary data of companies and other organizations. The need for closed environments such as on-premises and sovereign clouds where data is managed within a specific jurisdiction is growing, making private AI a field rich in opportunity. To address demand from Japan’s financial, medical and public sectors, NTT DATA recently released tsuzumi 2, a high-performance large language model (LLM) optimized for Japanese processing. Lightweight enough to run on just one GPU, tsuzumi 2 delivers performance comparable to ultra-large-scale language models while minimizing environmental impact and costs.

In 2025, NTT DATA also released a new mission statement: “Accelerate client success and positively impact society through responsible innovation.” The statement reflects the fact that while AI technology is evolving at breakneck speed, it’s not something you can just turn over to clients and tell them to get on with it. To make successful use of AI and address the AI trust gap, certain steps must be followed: adopting an architecture that can maximize value, redesigning business processes around AI, and redefining people’s roles to establish security governance. NTT DATA wants to promote technological innovation with a sense of social responsibility, staying mindful of both the positive and the negative aspects of AI.

In November 2025, we set a new AI company, NTT DATA AIVista, in Silicon Valley in the United States. It develops cutting-edge, high-value AI products that operationalize AI for enterprises that we can roll out globally through our partner ecosystem.

In Asia, we’re expanding across three fronts. We’re increasing our presence in the payment services industry under the ADAPTIS brand in the Philippines, Thailand, and Malaysia. In data centers, we’re already the No. 1 in India² and are aiming for top market share in Malaysia and Singapore. The third area is IT services. We’ll keep growing this business and expanding our high-value-added offerings such as payment- and AI-related solutions and services.